Insight, Support, ServicesEducationSupportProgramming
 Support: Pricing

Technical support packages include the following:

  • Telephone number for your Apache support rep
  • Email address for your Apache support rep
  • Email address and number for alpha pager
  • Access to problem tracking system for tracking of your support issues
The chart below shows the pricing for available packages. In this chart, terms have the following meanings:
12 x 5
8am Eastern through 8pm Eastern, Monday through Friday, except for national holidays (USA)
12 x 7
8am Eastern through 8pm Eastern, 7 days a week.
24 x 7
24 hours a day, 7 days a week.

Hours of support 12 x 5 12 x 7 24 x 7
3 Month $3,000 $4,500 $10,000
6 Month $5,500 $7,500 $17,500
12 Month $10,000 $15,000 $30,000

See support plan details for more information (PDF), or contact us to speak with a representative, or to purchase a support contract.

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